Today I had a user  of webtop 1.3.1 who reported that in his AELs, any field containing a date (like LastOccurrence for example) appeared to be empty. I checked the alerts.status and the events had no anomalies.

As seen in the past, this is most often a problem in the webtop users file, where the user has a bad or wrong value in the “ael_user_properties_timeformat”.

The solution to the problem was to run the following .xml via waapi on the relevant servers:

<methodCall>
<method methodName=”user.modifyUser”>
<user name=”xxxxxxxx” ael_user_properties_timeformat=”dd/MM/yy HH:mm:ss”>
</user>
</method>
</methodCall>

where xxxxxxxx is the actual user name.

This must be executed with the good old:

runwaapi -port 80 -host somehost.somedomain -file thexmlfile.xml  -user adminuser -password the_password

where each parameter must have a value that makes sense for your environment.

DISCLAIMER

this information is provided “as is” and I cannot take any responsibility for executing any code published or repeating any command  covered. Please be careful and make sure you understand what you are doing.